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Refund Policy | 8kLiveTV

Your satisfaction is our goal. Learn about our 12-hour free trial and our straightforward 7-Day Money-Back Guarantee. Get all the details here.

At 8KLiveTV, we believe in the quality of our service and want you to be 100% satisfied. Our entire business is built on your happiness. That’s why we’ve designed our refund policy to be simple, transparent, and fair.

We offer two amazing ways for you to experience our service with complete peace of mind: a 12-Hour Free Trial and a 7-Day Money-Back Guarantee.

1. The Best Way to Start: Our 12-Hour Free Trial

Before you commit, why not take us for a test drive? Our 12-Hour Free Trial is the perfect way to:

  • Check if our channel list meets your needs.

  • Test the stream quality on your internet connection.

  • Ensure our service is fully compatible with your device (e.g., Smart TV, Firestick, Android Box).

We strongly encourage every new user to start with a free trial. It’s the best way to make sure 8KLiveTV is the perfect fit for you, completely risk-free.

2. Our Commitment to You: The 7-Day Money-Back Guarantee

If you decide to purchase a subscription and find that you are not satisfied, we offer a straightforward 7-Day Money-Back Guarantee.

This guarantee is our promise to you that we stand behind our product.

How Does the 7-Day Guarantee Work?

If you are a first-time customer and our service doesn’t meet your expectations for any valid reason, you can request a full refund within the first 7 days of your original purchase date.

When is a Refund Applicable?

You are eligible for a full refund if:

  • You are a new customer making your very first purchase.

  • You request the refund within 7 calendar days of the transaction date.

  • You are experiencing a technical issue with our service that our support team is unable to resolve within a reasonable time.

When is a Refund Not Applicable? (Important Exceptions)

We believe in being fair to everyone. Therefore, we cannot provide refunds in the following situations:

  • Slow Internet or ISP Issues: If you experience buffering or lag due to your own slow internet speed or ISP throttling, as this is outside of our control. (This is why the free trial is so important!)

  • “I Changed My Mind”: Our 7-day guarantee is for service satisfaction, not for changing your mind after having used the service.

  • Subscription Renewals: The money-back guarantee only applies to your initial purchase. All recurring subscription payments are non-refundable.

  • Forgetting to Cancel: You are responsible for canceling your subscription before the renewal date if you do not wish to continue.

  • Account Sharing/Violation of Terms: If your account is suspended for violating our Terms of Service (like account sharing), you will not be eligible for a refund.

How to Request a Refund (It’s Easy!)

To request a refund, simply follow these steps:

  1. Contact Our Support Team within 7 days of your purchase.

  2. Reach out to us via an email directly to [email protected].

  3. Please include the email address you used to sign up and your invoice/order number. This will help us process your request much faster.

Processing Your Refund

Once we receive your request and approve it, the refund will be processed. It may take approximately 5-7 business days for the amount to reflect in your original payment method (Credit Card, PayPal, etc.), depending on your bank.

Have a Question?

Our goal is your satisfaction. If you have any questions about our refund policy or anything else, please don’t hesitate to get in touch. We’re here to help!